More accurate claims and less admin with CQRS Local

The introduction of the Calculating Quality Reporting Service (CQRS) Local system has impacted the streamlining of claims management processes for the Ipswich and Suffolk Alliance, part of the Suffolk and North East Essex Integrated Care Board (SNEE ICB).

CQRS Local is a web-based portal for primary care providers and commissioners to manage their own localised incentive schemes.

Scott Pomroy, Primary Care Commissioning Support for Ipswich and East Suffolk, shares his operational experience of the impact CQRS Local.

Accurate claims

Scott has found one of the immediate advantages of CQRS Local is the reduction in errors associated with manual claims. He explains: “Previously, GP practices could inadvertently apply incorrect rates or get the maths wrong, leading to discrepancies and delays in managing their claims. CQRS Local automates calculations, ensuring accuracy with all our claims. This alone has significantly enhanced the efficiency and reliability of online claims made to the ICB.”

Streamlined coding

Discussing their previous invoicing system, Scott said: “The old system required us to code every single invoice individually which was time-consuming. With CQRS Local, the coding is done once when setting up a local service. This change alone reduces admin overhead, so that’s a big positive.”

Support

David O’Brien is the CQRS Local Training and Implementation Lead working closely with commissioners to support their transition to the new system.

“A key aspect of our successful transition to CQRS Local has been the support of David” explained Scott. “He’s been instrumental in bridging the gap between our operational needs and the CQRS Local developers. He ‘gets’ our issues in a way that many developers would not and has been a strong advocate for getting change requests implemented.”

A key part of David’s role is to ensure that users in commissioners and GP practices are adequately trained and comfortable with the new system ahead of transition. Whilst Scott can’t speak for GP practices using CQRS Local, he shared: “the fact that I have personally not had much negative feedback suggests that it has been well received.”

User Experience

Colleagues at SNEE ICB have found the system, especially the reporting, intuitive, however Scott admits he sometimes struggles with locating specific claims. “This might be due to differing levels of familiarity with the system, user error or system quirks which David is always quick to address” explains Scott.

Continuous feedback and user support are vital to refining the system and is built into the ongoing support from the CQRS Local team.

SNEE ICBs transition to using CQRS Local has marked a positive step in enhancing the accuracy and streamlining of claims from GP practices. The ability to feedback to system developers means SNEE ICB and other commissioners will continue to benefit from ongoing system improvements.

For those interested in learning more about CQRS Local and its features, you can book a demo.