Friends and Family Test
Purpose and outline
The NHS Friends and Family Test (FFT) is a feedback collection system for providers of NHS funded services. The FFT uses a simple question with a range of possible responses from “very good” to “very poor” and includes “don’t know”. Providers are allowed to choose their collection mode, e.g. postcards, websites, phone calls, SMS etc – and are encouraged to use a range of collection modes. Implementation requires monthly data submission to NHS England from each GP practice, setting out the number of responses received in each response category, and through each collection mode.
How this service is commissioned and provided: This service is commissioned by NHS England. For more information, visit the NHS England website.
Information about this service:
- Quality service start date: 1 April 2023
- Quality service end date: 31 July 2025
- Payment period : No payment
- Collection frequency: Monthly
- Manual or automatic entry: Manual
- Service type: Core contract