FAQs

How much do we have to pay to use CQRS Local?

The CQRS Local system is being developed on behalf of NHSE/I, so there will be no costs for commissioners or providers using the system.

Who has developed CQRS Local?

CQRS Local has been developed by a collaboration of Commissioning Support Units; Arden & GEM, Midlands and Lancashire, North of England and South, Central & West. The CSUs are arms-length bodies of NHSE, providing system support services to health and care systems.

Working in collaboration enables the very best system development and support teams, to partner together and provide a system which suits the needs of commissioners and providers across the country.

The CSU Collaborative are able to bring the benefits of scale whilst making the most of the trusted working relationships and knowledge they each have at a local level.

What are the key drivers behind CQRS Local?

There are several key drivers behind the introduction of CQRS Local – all of them have technology, efficiency and reducing bureaucracy at their heart. The General Practice Forward View (GPFV) highlights the need for new ways of working to reduce administrative overhead in general practice and streamline processes.

The Five Year Forward View supported the need for efficiency savings and outlined the need for services to be commissioned, provided and paid for in new ways. These two key strategies are further supported by the ‘Next Steps on the NHS Five Year Forward View’ and ‘Refreshing NHS Plans for 2018/19’ – both strengthening the need for new place-based commissioning models.

How is this different to the CQRS National system that we already use?

Both CQRS Local and CQRS National are part of the GP Payments Calculations Futures Programme (GPPCF). The CSU Collaborative has managed the national CQRS system since 31 October 2020.

CQRS Local and CQRS National systems will be accessed via the same portal, along with all training and support documentation.

National claims via CQRS will run in the same way as they do now. All national schemes (QOF) will continue to be managed via the CQRS national system and process.

The system will be hosted on innovative technology, meaning that the current limit on the number of schemes offered can be increased.

CQRS Local differs because it’s a new product which has been developed to provide support in the management of Local Incentive Schemes.

We are a one-step claim approving practice. Can we change our mind and become a two-step approving practice at any time?

Yes. You will need to contact your commissioning organisation, preferably via email asking for this to be done. This can be done vice-versa as well.

We are a one-step claim approving practice. As a practice manager, why am I unable to approve new users who require system access at my practice? How can I control who has access?

One-step claim approving practices don’t have a provider approver who would usually approve access for staff members (two-step practices do have permissions to approve); therefore each user access request goes to the commissioning organisation to approve. It is recommended that the Practice Manager asks all staff members to obtain their permission prior to requesting system access.

Can we use a generic/shared email address when requesting a CQRS Local account?

No. This is not permitted as it goes against cyber security policies and would hinder any auditing which may be undertaken. Commissioning organisations are requested to decline such account requests. Any account must have a user’s full name and email address.

What do I do if I have forgotten my CQRS Local password?

If you have forgotten your password, click on the Forgotten Password link which is located on the CQRS Local log-in screen. Enter the email address that your account was registered with and click on the submit button and follow the instructions.

I have forgotten my user name. How do I find out what this is?

Your username is always your email address. Please speak with your manager if you need to be reminded what your email address is.

Can I have access to more than one organisation? If so how do I go about doing this?

Yes. Click on the following link for instructions  – it is located under Requesting Access / Approving Access.

I have locked my CQRS Local account. What do I do to get back in again?

You will need to call the CQRS support desk on telephone: 0330 124 4039 or email them at: support@cqrs.co.uk

We have a new member of staff starting with us soon. Are there user guides or tutorials for them to gain some system knowledge?

Yes. The CQRS Local team have put together a guide and video tutorials to aid with learning. These can be located at the following: https://academy.midlandsandlancashirecsu.nhs.uk/cqrs-local-training/

Is there a size limit to uploading any supporting evidence?

It’s currently set at 5 MB.

If I submit a claim and realise later that I have submitted incorrect values, what can I do?

Contact your commissioning organisation in the first instance. They will decline the claim which will automatically be returned to you. You will then be able to edit the claim and re-submit. 

Can I upload more than one evidence document?

Yes. You can attach multiple documents providing these are a valid file type which are: .docs, xlsx, .doc,.xls, odf and pdf.