Letter: F

Purpose and outline

The NHS Friends and Family Test (FFT) is a feedback collection system for providers of NHS funded services. The FFT uses a simple question with a range of possible responses from “very good” to “very poor” and includes “don’t know”. Providers are allowed to choose their collection mode, e.g. postcards, websites, phone calls, SMS etc – and are encouraged to use a range of collection modes. Implementation requires monthly data submission to NHS England from each GP practice, setting out the number of responses received in each response category, and through each collection mode. 

How this service is commissioned and provided

This service is commissioned by NHS England. For more information, visit the NHS England website.

Information about this service

Quality service start date: 1 April 2023

Quality service end date: 31 March 2026

Payment period: No payment

Collection frequency: Monthly

Manual or automatic entry: Manual

System type: Core Contract

Page updated: 19 February 2025