Help from the CQRS Service Desk when you need it
Any ICB Commissioners or GP Practice staff who need help with CQRS National or CQRS Local, can turn to the CQRS Service Desk for support.
Whichever system you need help or advice on, the team is available between 8am and 6pm, Monday to Friday (excluding bank holidays), via email: support@cqrs.co.uk or you can call them direct on: 0330 124 4039.
What can the CQRS Service Desk help with?
The CQRS Service Desk provides help and advice with:
- Support with system issues
- Password resets and account unlocks
- General advice and guidance
- RLO referral queries
A central point of contact
The CQRS Service Desk is a team of experienced support professionals who provide a central point of contact for all users of CQRS National and CQRS Local. Their goal is to help resolve issues and answer questions efficiently to allow end users get back to their primary role as quickly as possible.
The team pride themselves on providing quick resolutions to end user enquires, and every month they resolve over 90% of the tickets raised within 60 minutes. It’s important that enquiries are logged and directed to the right level of support so if the team can’t resolve the issues quickly themselves, they will either manage the ticket to resolution with CQRS technical support teams or provide end users with the contact details of the specific external teams who can.
Positive user satisfaction
Feedback received from Service Desk users reports 91-100% high levels of satisfaction, even during periods of high demand, typically seen during March and April.
March, which is one of the Service Desk’s busiest months due to the end of the financial year, saw the second highest number of tickets logged with customer satisfaction at 98%.
March 2026: 550 calls, 950 emails and 1,668 tickets
April 2026: 502 calls, 1,098 emails and 1,672 tickets
Mark Bentley, ICT Operations Manager, responsible for managing the CQRS Service Desk on behalf of the CSU Collaborative, said:
“Over the last 12 months, the CQRS Service Desk handled over 12,422 tickets ranging in nature and complexity, whilst maintaining strong levels of customer satisfaction especially during busy periods. The team has demonstrated they can deliver a strong and resilient service with increased demand without noticeable negative impact on customer satisfaction.”
How to contact the Service Desk
The CQRS Service Desk can be contacted Monday to Friday, 8am to 6pm, excluding bank holidays:
Email: support@cqrs.co.uk
Call: 0330 124 4039