Accessibility statement for welcome.cqrs.nhs.uk
This accessibility statement applies to https://welcome.cqrs.nhs.uk/ Calculating Quality Reporting Service (CQRS) Local – NHS CSU Collaborative (Partnership of CSUs). The website is managed by NHS Midlands And Lancashire Commissioning Support Unit (MLCSU) and is hosted by North of England Care System Support (NECS).
We want as many people as possible to be able to use this website and we have designed it to be accessible. This means that you should be able to:
- change colours, contrast levels and fonts by using the browser functionality
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- we try to make the website text as simple as possible to understand.
If you have a disability, AbilityNet offers advice on making your device easier to use.
How accessible this website is
We know that some parts of this website are not fully accessible:
- Embedded YouTube videos
- Embedded Tables
- Links to websites or software that we do not own or manage and so cannot guarantee their accessibility.
We are actively working to address these issues as part of an ongoing programme to improve the accessibility of this website.
Feedback and contact information
Contact the CQRS Local collab team if you have an accessibility query including:
- if you have any problems accessing information or using this website
- if you have any positive feedback about this website’s accessibility.
Email: cqrsfeedback@nhs.net
We aim to respond to you within 5 working days.
Alternative Formats
We have designed the website content to be as accessible as possible.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact Support@CQRS.co.uk. We will consider your request and get back to you within 5 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we are not meeting accessibility requirements, please contact: csu.digital@nhs.net.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you contact us with a complaint and you are not happy with our response, please contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us.
Technical information about this website’s accessibility
CQRS Local is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content compliances:
Google Language Translator
Please note that not all text may be translated accurately or be translated at all. We are not responsible for incorrect or inaccurate translations.
PDFs
The structure of the content is not always available to assistive technology, which makes the content difficult to understand and navigate for users of screen readers (Info and relationships 1.3.1)
The reading order of the content is not always logical, which means some content does not make sense when read out by text-to-speech software (Meaningful sequence 1.3.2)
Images do not always have text alternatives, which means some content is not available when using text-to-speech software (Text alternatives 1.1.1)
Embedded YouTube videos
For Android users, Google recommends watching YouTube videos directly within the YouTube app where you will find further accessibility features.
For Apple users, Google recommends following the apple.com/accessibility guide for further information – https://www.apple.com/accessibility/
Google Maps
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language. (Text alternatives 1.1)
Create content that can be presented in different ways (for example simpler layout) without losing information or structure. (Adaptable 1.3)
Make all functionality available from a keyboard. (Keyboard accessible 2.1)
Content that’s not within the scope of the accessibility regulations
Whilst Worcestershire Acute Hospitals NHS Trust strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
PDFs and other documents
Many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We do have plans to remove or replace some of the PDFs with more accessible content alternatives. Wherever possible, we avoid PDFs. Instead, we create content as structured web pages in HTML
Videos
Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. We are actively working to add captions to the most popular older videos.
From external websites
Some parts of this site link to or use content provided by other websites and we cannot guarantee that these resources are fully accessible.
Preparation of this accessibility statement
This statement was prepared on 02.11.2023 and was last reviewed on 19.02.2024.
Our website’s accessibility status is reviewed on a regular basis. This website was last tested by MLCSU on 04.01.2023.
We have tested the homepage, content pages and custom pages (searches, custom functionality) by checking the following:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software