Removing an Organisation from a Service Provider Cluster in CQRS National

Once a Service Provider Cluster is created, you may remove organisations from the cluster. This job aid will review the steps for that task.

This job aid is aimed at users within a Commissioning Organisation with the role of Organisation Administrator.

Note: The data that appears in this job aid is for training purposes only and does not represent actual data.

  1. From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Service Provider Clusters sub-tab
Screenshot from CQRS National showing Administrative tasks tab and manage organisation and users sub tab with Service Provider Clusters highlighted

2. Click the Short Name of the Service Provider Cluster to update.

Screenshot from CQRS National showing Service Provider Clusters sub tab with Short Name field highlighted

The Service Provider Cluster screen displays. Scroll down to view the Service Providers section.

3. Click the Remove Organisation link for the organisation you want to remove.

Screenshot from CQRS National showing Service Providers list and Remove Organisation button alongside organisation

The Service Providers list updates to show the selected service provider will no longer be included in this cluster.

4. Once all updates have been made, you must click the Submit button at the bottom of the page to commit your changes.

Screenshot from CQRS National showing Service Providers list for removal and submit button to make changes

A confirmation message indicates the cluster was updated successfully.

Screenshot from CQRS National showing confirmation message

Non-urgent advice: Need help?

If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.

Restricting user access using a Service Provider Cluster in CQRS National

A user may be restricted to specific organisations under a parent organisation through Service Provider Clusters. When a user is assigned to cluster, they may only access organisations listed in the cluster(s) along with the organisations descendants, even though they are not specifically listed in the cluster.

This job aid will demonstrate the steps for restricting user access with Service Provider Clusters.

This job aid is aimed at CQRS User Administrator and Advanced User Administrator who are responsible for overseeing and modifying user’s access to the CQRS system.

Note: The data that appears in this job aid is for training purposes only and does not represent actual data.

  1. From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Users sub-tab.
Screenshot from CQRS National showing Administrative Tasks menu item, Manage Org's & Users Tab and Users sub tab

2. Click the Name link of the user to update.

Screenshot from CQRS National showing Users sub tab with Name link highlighted

3. If the organisation is not already listed for the user, select the Add Organisation button on the User Details screen.

Screenshot from CQRS National showing user details screen

Once the organisation is added, available clusters will display under the organisations information along with the roles and payment types. If clusters have not been created for the organisation, a default message of “There are no Provider Clusters defined for this organisation” will display.

Screenshot from CQRS National showing Service Provider Clusters

4. Click the checkbox for the cluster(s) you want to assign the user to.

5. Click the Submit button at the bottom of the page.
A confirmation indicates that the user was successfully updated.

Screenshot from CQRS National showing confirmation message

Non-urgent advice: Need help?

If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.

Creating a Service Provider Cluster in CQRS National

A user may be further restricted to specific organisations under a parent organisation through Service Provider Clusters. When a user is assigned to cluster, they may only access organisations listed in the cluster along with the organisations descendants if applicable.

This job aid is aimed at users within a Commissioning Organisation with the role of Organisation Administrator.

Note: The data that appears in this job aid is for training purposes only and does not represent actual data.

  1. From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Service Provider Clusters sub-tab.
Screenshot from CQRS National showing Administrative Tasks menu, Manage Orgs & Users sub tab and Service Provider Clusters sub tab

2. Click the Add New Cluster button at the bottom of the primary Service Provider Cluster screen.

Screenshot from CQRS National showing Add New Cluster button

3. On the Create Service Provider Cluster screen, enter a Name and Description for the Cluster. NOTE: Ensure the name is unique and descriptive for the cluster so it is easily recognised.

Screenshot from CQRS National showing name and description fields

4. Add organisations to the cluster by selecting the organisation’s corresponding checkbox. You may select all organisations by using the Select All checkbox. To filter Service Providers, use the Search by function.

Screenshot from CQRS National showing select service providers list

5. Once you have selected the Service Providers, click the Continue button on the bottom of the page.

Screenshot from CQRS National showing continue button

A summary screen will display listing the cluster details and the associated service providers.

6. Using the confirmation box at the top of the page, select Yes to create the service offer or No to return to the Create Service Provider Cluster page.

Screenshot from CQRS National showing yes / no screen

7. A final confirmation will display. Through the confirmation message, you may return to the primary Service Provider Cluster screen by clicking the View Service Provider Clusters link, or you may create another cluster by clicking the create a new Service Provider Cluster link.

Screenshot from CQRS National showing final confirmation message

8. When you return to the primary Service Provider Cluster screen, the new cluster will be listed.

Screenshot from CQRS National showing Service Provider cluster screen with new cluster listed

Non-urgent advice: Need help?

If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.

Updating a Service Provider Cluster in CQRS National

Once a Service Provider Cluster is created, you may add additional organisations to the cluster. This job aid will review the steps for that task.

This job aid is aimed at users within a Commissioning Organisation with the role of Organisation Administrator.

Note: The data that appears in this job aid is for training purposes only and does not represent actual data.

  1. From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Service Provider Clusters sub-tab.
Screenshot from CQRS National showing Administrative Tasks menu, Manage Orgs & Users sub tab, and Service Provider Clusters tab

2. Click the Short Name of the Service Provider Cluster to update.

Screenshot from CQRS National highlighting short name in service provider clusters list

3. On the Service Provider Cluster screen, you may modify the Name and/or the Description for the Cluster. The Short Name is system-defined and cannot be updated.

Screenshot from CQRS National showing screen where you can edit name and description of a service provider cluster

4. To add an organisation, click the Add Organisation button.

5. You may add an organisation to the cluster by selecting the organisation’s corresponding checkbox. You may select all organisations by using the Select All checkbox. To filter Service Providers, use the Search by function.

Screenshot from CQRS National showing search by and select all boxes on select service providers screen

6. Once you have selected the Service Provider(s) to add to the cluster, click the Continue button on the bottom of the page.

Screenshot from CQRS National showing continue button on updating cluster screen

Once the organisation(s) is added, you will be transferred back to the Cluster Detail screen. The newly added organisation(s) will be listed in the Service Providers section.

Click the Submit button to save your changes.

Screenshot from CQRS National showing Submit button

A confirmation message indicates the cluster was updated successfully.

Screenshot from CQRS National showing confirmation that cluster was updated successfully

Non-urgent advice: Need help?

If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.