This guide describes how to check what data is missing from your Network Contract DES (NCD) 2024/25 achievement.
Step by step guide
Once logged into CQRS, click on the ‘Data Submission’ tab
Choose the relevant financial year – 24/25
Select the quality service from the drop down box – DES— Annual—Network Contract DES 2024/25
From the list of achievement dates select 31/03/2025
If 31/03/25 does not appear in the achievement date list ensure you have the correct service selected.
If it still does not appear select it from the “Achievement Date” drop down and click “Add New Achievement”
Once selected you will need to make sure all indicators submitted are the total possible value you can submit e.g. 2 of 2. If they are not equal, you will need to click into the group and enter the missing indicator data.
Date updated: 10 February 2025
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
1. The overall payment value that you will approve is calculated after the data extracted from the GP Clinical system, via GPES is loaded into CQRS automatically.
2. The Commissioner and Financial Commissioners shall approve the outcomes of the full Network Contract Des 21/22 Service payment calculation including the tick-box indicator, which is allocated 220 points.
3. The following indicator is the tick-box indicator in the Network Contract Des 21/22 Service – COV-01 (NCD009)
4. The PCN user will see the tick-box indicator as follows: You will then be able to use the drop-down to change this to a ‘Yes’ or ‘No’.
5. The GP Practice will see the tick-box indicator as follows:
As we can see, no action is required by the GP Practice for this indicator.
6. Please note that this indicator will default to ‘No’ if it is not actioned by the PCN ahead of the data being loaded into CQRS by the GP Clinical System, via GPES.
7. If the Commissioner has not financially approved the payment, the drop-down selection can still be updated by the Commissioner after the extract has taken place, and the calculated payment value will update.
8. If the PCN has not declared the payment, the tick-box can still be updated by the PCN lead after the extract has taken place and the calculated payment value will update.
9. If a ‘Yes’ value is submitted for the 28 February 2022 achievement date, then this will continue to be ‘Yes’ as part of the calculation that will use the 31 March 2022 achievement data, unless this drop-down is changed to ‘No’, prior to the declaration taking place as detailed above in points 6 and 7.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
Once a Service Provider Cluster is created, you may remove organisations from the cluster. This job aid will review the steps for that task.
This job aid is aimed at users within a Commissioning Organisation with the role of Organisation Administrator.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Service Provider Clusters sub-tab
2. Click the Short Name of the Service Provider Cluster to update.
The Service Provider Cluster screen displays. Scroll down to view the Service Providers section.
3. Click the Remove Organisation link for the organisation you want to remove.
The Service Providers list updates to show the selected service provider will no longer be included in this cluster.
4. Once all updates have been made, you must click the Submit button at the bottom of the page to commit your changes.
A confirmation message indicates the cluster was updated successfully.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
This role allows users to view the achievement for QOF, DES, and other supported Quality Services of all the GP practices administered by the Area Team.
Service Provider (GP practice)
This role allows users to view the achievement for QOF, DES, and other supported Quality Services for the GP practices.
This role allows users to view points (but not pounds) achievement for QOF, DES, and other supported Quality Services of all the GP practices administered by the Area Team.
Service Provider (GP practice)
This role allows users to view points (but not pounds) achievement for QOF, DES, and other supported Quality Services for the GP practices.
This role allows users to confirm that the achievement for a Quality Service recorded on CQRS for a GP practice administered by the Area Team is correct and can be used for payment.
A user may be restricted to specific organisations under a parent organisation through Service Provider Clusters. When a user is assigned to cluster, they may only access organisations listed in the cluster(s) along with the organisations descendants, even though they are not specifically listed in the cluster.
This job aid will demonstrate the steps for restricting user access with Service Provider Clusters.
This job aid is aimed at CQRS User Administrator and Advanced User Administrator who are responsible for overseeing and modifying user’s access to the CQRS system.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Users sub-tab.
2. Click the Name link of the user to update.
3. If the organisation is not already listed for the user, select the Add Organisation button on the User Details screen.
Once the organisation is added, available clusters will display under the organisations information along with the roles and payment types. If clusters have not been created for the organisation, a default message of “There are no Provider Clusters defined for this organisation” will display.
4. Click the checkbox for the cluster(s) you want to assign the user to.
5. Click the Submit button at the bottom of the page. A confirmation indicates that the user was successfully updated.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
Ordinarily, Descendant Organisations are not allowed to run reports for services commissioned by their Parent Organisations. However, using the Allocated Reports functionality Parent Organisations may give permission to selected Descendant Organisations to view specific report information.
This job aid is aimed at users within a Commissioning Organisation with the role of Organisation Administrator.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
Adding Allocated Reports
From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Allocated Reports sub-tab.
All Descendant Organisations are displayed. You may search for specific organisations using the Search by function.
2. Select the Descendant Organisation you wish to grant allocated report permissions to by clicking on the Organisation ID link.
3. Select one or more Quality Services to be allocated to the Descendant Organisation. To allocate all Quality Service, use the Select All checkbox.
NOTE: Quality Services can be filtered by Financial Year and/or Payment Type.
4. Select the Submit button.
5. A confirmation message will display at the top of the screen to indicate the allocations have been saved. Now when the Descendant Organisation runs a report for the selected service, information from the Parent Organisation’s commissioned services will be included.
Removing Allocated Reports
To remove reports from being allocated to an organisation, follow the same steps outlined above.
From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Allocated Reports sub-tab.
2. Select the Descendant Organisation.
3. Once on the Select Quality Service screen, the list of Quality Services will display with checkmarks beside the services allocated.
4. To remove the service from allocation, simply remove the checkbox beside the Quality Service.
5. Click the Submit button at the bottom of the page.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
At the end of each payment period, a provisional payment is calculated by CQRS based on the data submitted by you in your capacity as a Service Provider.
To be sure payments are accurate, they are reviewed and agreed by the Service Provider and Commissioning Organisation before being paid.
Current achievement for each Quality Service in which you are participating can be viewed and reviewed from the Achievement Results sub-tab.
This job aid is aimed at Service Providers with the role of ‘Declaration Management’ who declare Quality Services for payment.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Achievement screen, select the Declare sub-tab.
If a payment declaration is awaiting Service Provider approval, you may update the Notes field and/or approve the payment declaration.
Some payment configurations may be designated as No Declaration Required, which automatically approves the payment declaration without action by you. Configurations may also be designated as No Approval Required, which automatically approves the payment declaration without action by the Commissioning Organisation.
2. If required, details of the declaration can be generated by selecting the Run Achievement Summary Report link in the upper right corner of the screen.
3. To declare the achievement, select the checkbox to the left of the relevant Quality Service.
4. Select the Declare Achievement button.
5. A confirmation message displays to confirm that the payment declaration request has been successfully submitted and is awaiting approval by the Commissioning Organisation.
NOTE: The newly declared achievement moves to the Payment Declaration History panel at the bottom of the screen with a status of “Awaiting Commissioning Organisation Approval.” Notification of the declaration is transmitted to the Commissioning Organisation. They will review and, if appropriate, approve the achievement.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
At the end of each payment period, a provisional payment is calculated from the submitted achievement data. To be sure the payments are accurate, they are reviewed and agreed upon by the Service Provider and Commissioning Organisation before being paid.
Once approved and submitted by the Service Provider, you will receive a task notification on the Home screen of CQRS and by email (based on your notification preferences) that the achievement and payment declaration is available for approval or finance approval.
This job aid is aimed at Commissioning Organisations with the role of ‘Approval Management’ and/or ‘Finance Management’ who approve final achievement and payment declarations.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Achievement tab.
Select the Declaration Management sub-tab.
NOTE: If the Quality Service to be approved is not displayed, the Status and/or Quality Service filters can be used to manipulate which Quality Services are displayed.
3. Locate the required Quality Service and select the checkbox next to it. You may approve multiple achievements by selecting the relevant checkboxes or approve all the Quality Services by selecting the Select All checkbox.
4. Select the Approve button.
5. CQRS displays a confirmation message that the payment declaration has been successfully approved.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
The following information describes reports available in CQRS National.
Achievement Reports
Service Provider Population
Shows the Contracted Registered Population data held on CQRS for a GP practice for the selected quarter, including gender and age breakdown.
Instructions: Select Reports tab and then Achievement sub tab. Click Service Provider Population Report link. On the next page select year and quarter you require data for. Select practice(s) required (For RLO and ICBs only). You can search via Parent Org name or ‘Select All’ practices. (For RLO and ICBs only). Click “Run Report”.
Available to: Regional Local Offices and ICBs GP Practices
Provider Achievement
Shows data entry for practices relating to achievement dates. Within this report you can drilled down to show the achieved pounds and the individual indicator information.
Instructions: Select the Reports tab then the Achievement sub tab. Select the Provider Achievement link. Select the relevant financial year and the relevant quality service from the drop down box. Select practice(s) required. Option to search via Parent Org name is available or you can ‘Select All’ practices. Select a valid achievement date and measurement info required. Click “Run Report”. To view further information on a Practice click on the practice code shown on the report. Each column can be drilled down into by clicking on its title to show further details.
Available to: Regional Local Offices and ICBs
Detailed Provider Achievement
Provides information on how many checks were completed cumulatively. Report shows input data from multiple practices.
Instructions: Select the Reports tab then Detailed Provider Achievement’ on the achievement sub tab. Set the relevant financial year. Select Service (e.g. Learning Disabilities). Select All practices. Select relevant Achievement. Run the report for Exporting. At the foot of the report, drill down into ‘LDGROUP’. At the foot of the report, drill down into ‘Payment’. At the foot of the report, drill down into ‘LD001’. Click “Run Report”. Practice(s) can be drilled down into by clicking the practice code shown on the report. At the bottom of the report is a list of the groups making up the report totals. These can be drilled down into by clicking on their name to show further details.
Available to: Regional Local Offices and ICBs
Provider Exclusion / Exception
Presents exception/exclusion information for all practices selected. There is an option to click into the organisation ID to view further info; can then click into the domains and the individual indicators.
Instructions: Select the Reports tab then the Achievement sub tab. Select the Provider Exception/Exclusion link. Select the relevant financial year and the quality service (usually QOF) from the drop down box. You will then be given option to select practice(s) which can be searched via Parent Org and Select All. Select the achievement date you would like to view data for from the drop down box. Click “Run Report”. Each column can be drilled down into by clicking on its title to show further details.
Available to: Regional Local Offices and ICBs
Exclusion / Exception
Exception/exclusion info will be presented with option to click into the domains and the individual indicators.
Instructions: Select the Reports tab then the Achievement sub tab. Select the Exception/Exclusion link. Select the relevant financial year and the quality service (usually QOF) from the drop down box. Select the relevant achievement date. Click “Run Report”. Each row can be drilled down into by clicking on its title to show further details.
Available to: Regional Local Offices and ICBs GP Practices
Achievement Summary
Shows full details of an achievement per service and achievement date. Useful for QOF achievement as the report has the option to drill down into each domain / indicator to view individual achieved points and prevalence figures.
Instructions: Select the Reports tab, which will default to the Achievement sub tab underneath. Select the “Achievement Summary” link. Set the relevant Financial Year. Ignore the DES, LES, LQI, QOF boxes. Select Quality & Outcome Framework (QOF) from the drop down menu. Select practice required. Option to search via Parent Org name. Select the relevant Achievement Date from the drop down box. Ignore the formatting option. Click “Run Report”. Each row can be drilled down into by clicking on its title.
Available to: Regional Local Offices and ICBs GP Practices
Provider Achievement Trend
Shows the achieved points/pounds per month/quarter per practice.
Instructions: Select Reports tab then Achievement sub tab (default sub tab). Click the Provider Achievement Trend link. Select the relevant financial year and the quality service from the drop down boxes. You will then be given option to select practice(s) which can be searched via Parent Org and Select All. Select the Frequency (monthly or quarterly) and the Measurement (points, pounds or max points). Click “Run Report”. At the bottom of the report is a list of the groups making up the report totals. These can be drilled down into by clicking on their name.
Available to: Regional Local Offices and ICBs
Annual Activity Summary
The report shows all submitted data and payments for the selected GP practice for a single year.
Instructions: Select Reports tab then Achievement sub tab (default sub tab). Click on Annual Activity Summary. Select relevant Financial Year (defaults to current). Choose Payment Type(s) required. To display Management Information in the report tick the MI option. Select the relevant GP Practice. Click “Run Report”.
Available to: Regional Local Offices and ICBs GP Practices
Avoiding Unplanned Admissions
Shows all data held in CQRS needed for the service. e.g. Register, Registered Patients, Care Plan, Patients over18, Departed Patients.
Instructions: Select Reports tab then Achievement sub tab (default sub tab). Click on Avoiding Unplanned Admissions. From the drop down select the relevant month. Select the relevant GP Practice(s). Click “Run Report”.
Available to: Regional Local Offices and ICBs GP Practices
Declaration Reports
Payment Declaration
This report will show the status of the payments. It will also show if the practice has submitted data or not, on a month to month basis for the whole financial year.
Instructions: Select the reports tab, then declarations tab. Click on the payment declarations link. Select the relevant financial year. Select the payment type you require. Select practice required. Option to search via Parent Org name is available. Select the declaration status required. Click “Run Report”.
Available to: Regional Local Offices and ICBs GP Practices
Aspiration Payment Declaration
Shows information regarding the Quality Outcomes Framework (QOF) aspiration payments per individual practice.
Instructions: Select the Reports tab then the Declarations sub tab. Select the Aspiration Payment Declaration link. Select the relevant financial year. Select which payment type required. Select practice required. Option to search via Parent Org name is available. Select the required declaration status. Click “Run Report”.
Available to: Regional Local Offices and ICBs GP Practices
Provider Aspiration Payment Declaration
Shows information regarding the QOF aspiration with the option to view multiple practices’ data.
Instructions: Select the Reports tab then the Declarations sub tab. Select the Provider Aspiration Payment Declaration link. Select the relevant financial year, Service and payment period. Select organisation(s). Option to search per Parent Org and Select All. Declaration Status can be set to ‘All’ or changed to reflect what information is required. Click “Run Report”.
Available to: Regional Local Offices and ICBs
Provider Payment Declaration
Shows declaration statuses of multiple practices for a particular service.
Instructions: Select the Reports tab then the Declarations sub tab. Select the Provider Payment Declaration link. Select the relevant financial year, the quality service and the payment period. Select organisation(s). Option to search per Parent Org and Select All. Declaration Status can be set to ‘All’ or changed to reflect what information is required. Click “Run Report”.
Available to: Regional Local Offices and ICBs
Participation Management Reports
Provider Participation
Shows the status of service offers to GP practices.
Instructions: Select the Reports tab, then the Participation Management sub tab Select the Provider Participation link. Select the DES Payment type. The select all function on this screen will select all practices. Select run for exporting. Click “Run Report”.
Available to: Regional Local Offices and ICBs
Data Entry Reports
Data Submission
Show the latest automatic and manual submission dates and the relevant achievement dates. If you want details for a single achievement date set both the start and end dates to that date.
Instructions: Select the Reports tab then the Data Entry sub tab. Select the Data Submission link and select the relevant financial year. Select a service from the drop down box and select a practice/practices required. Use the default service dates or select the dates required. Click “Run Report”.
Available to: Regional Local Offices and ICBs
Data Entry QS Data Complete
Shows which GP practices have completed their manual indicators. While different quality services can be selected it is specifically written for QOF.
Instructions: Select the Reports tab then the Data Entry sub tab. Select the Data Entry Quality Service Data Complete link. Choose the QS from the drop down box. These are listed in short format (e.g. LD1415 for Learning Disabilities Health Check Scheme). Click “Run Report”.
Available to: Regional Local Offices and ICBs
Data Entry QS Data Missing
Shows which GP practices have not completed their manual indicators. While different quality services can be selected it is specifically written for QOF.
Instructions: Select the Reports tab then the Data Entry sub tab. Select the Data Entry Quality Service Data Missing link. Select the QS from the drop down box. These are listed in short format (e.g. LD1415 for Learning Disabilities Health Check Scheme). Click “Run Report”.
Available to: Regional Local Offices and ICBs
Administrative Reports
Organisation – User
User Access per organisation.
Instructions: Select the Reports tab, then the Administrative sub tab. Run the Organisation – User report. Once the report opens it allows specific parameters to be selected, select the relevant date and search for a specific Organisation ID. Ensure the radio button to the left of the required organisation name has been selected. The user status dropdown box allows you to select particular statuses, or Select All to show all users regardless of their current status. Click “Run Report”.
Available to: Regional Local Offices and ICBs GP Practices
Multi Organisation User
Shows a list of users with their names, IDs, status and last log in date.
Instructions: Select the Reports tab, then the Administrative sub tab. Click the Multi Organisation User link. Select the Organisation required. Enter a Start and End Date, tick the Roles and select the User Status required Click “Run Report”.
Available to: Regional Local Offices and ICBs GP Practices
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
CQRS enables you to retrieve data based on a combination of criteria (e.g. Quality Service, Financial Year, Achievement Date, etc.). Once retrieved, you can view, print or save the results. These are known as pre-defined reports and are accessed from the Reports tab on the CQRS Home screen. It is important to note that your CQRS user role determines which reports you can view and run.
This job aid outlines the report categories and basic steps required to run, save and export a pre-defined report.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
Report Categories
Pre-defined reports are grouped into four categories and can be accessed from the sub-tabs under the Reports tab on the CQRS Home screen.
Each sub-tab has two elements:
A. Run a Report. This panel contains topic specific links to pre-defined reports. B. Previously Run. This displays topic-specific reports that you have previously run and saved.
Running a Pre-defined Report
Navigate to the sub-tab containing the pre-defined report (See CQRS Job Aid: CQRS Available Reports for a list of available pre-defined reports based on role).
Select the pre-defined report link.
Before you can run a report you must specify the search parameters against which CQRS will filter records that will be displayed in the report.
NOTE: Available search parameters will depend on the type of report you are running.
4. Select the Run Report button.
5. Pre-defined reports display in a new browser tab.
Note: The report window scrollbars allow you to move up and down or left and right to view the report.
6. Note that you can drill down and view a sub report on Domains by selecting the underlined Domain name listed in the first column.
7. Sub reports will appear in new browser tabs. Use these tabs to move back through previous reporting windows.
Saving a Pre-defined Report
8. Select the Save button in the report window.
9. Saved reports are retained for 30 days from the date they were first run and can be re-run from the Previously Run panel without the need to set parameters. Reports are saved with the date they were first run appended to the report name.
Exporting a Pre-defined Report
CQRS provides three options for exporting reports. Once exported data can be formatted and manipulated to suit your needs.
PDF (Portable Document Format) is a widely used file format which can represent documents across a range of software applications and operating systems. It is especially useful if you wish to share the report with others who may not have access to applications such as Microsoft Excel. Note that PDF files have a limitation: They cannot easily be edited or formatted without specialist software.
Excel (XLS) permits you to save a report in a format that is compatible with all versions of Microsoft Excel.
CSV (comma-separated values) reports are exported in plain text format that can be read by most software applications. Use CSV if your spreadsheet or database application is unable to view reports exported in Excel format.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
A user may be further restricted to specific organisations under a parent organisation through Service Provider Clusters. When a user is assigned to cluster, they may only access organisations listed in the cluster along with the organisations descendants if applicable.
This job aid is aimed at users within a Commissioning Organisation with the role of Organisation Administrator.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Service Provider Clusters sub-tab.
2. Click the Add New Cluster button at the bottom of the primary Service Provider Cluster screen.
3. On the Create Service Provider Cluster screen, enter a Name and Description for the Cluster. NOTE: Ensure the name is unique and descriptive for the cluster so it is easily recognised.
4. Add organisations to the cluster by selecting the organisation’s corresponding checkbox. You may select all organisations by using the Select All checkbox. To filter Service Providers, use the Search by function.
5. Once you have selected the Service Providers, click the Continue button on the bottom of the page.
A summary screen will display listing the cluster details and the associated service providers.
6. Using the confirmation box at the top of the page, select Yes to create the service offer or No to return to the Create Service Provider Cluster page.
7. A final confirmation will display. Through the confirmation message, you may return to the primary Service Provider Cluster screen by clicking the View Service Provider Clusters link, or you may create another cluster by clicking the create a new Service Provider Cluster link.
8. When you return to the primary Service Provider Cluster screen, the new cluster will be listed.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
Once a Service Provider Cluster is created, you may add additional organisations to the cluster. This job aid will review the steps for that task.
This job aid is aimed at users within a Commissioning Organisation with the role of Organisation Administrator.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Administrative Tasks tab, then select the Manage Org’s & Users sub-tab, and then select the Service Provider Clusters sub-tab.
2. Click the Short Name of the Service Provider Cluster to update.
3. On the Service Provider Cluster screen, you may modify the Name and/or the Description for the Cluster. The Short Name is system-defined and cannot be updated.
4. To add an organisation, click the Add Organisation button.
5. You may add an organisation to the cluster by selecting the organisation’s corresponding checkbox. You may select all organisations by using the Select All checkbox. To filter Service Providers, use the Search by function.
6. Once you have selected the Service Provider(s) to add to the cluster, click the Continue button on the bottom of the page.
Once the organisation(s) is added, you will be transferred back to the Cluster Detail screen. The newly added organisation(s) will be listed in the Service Providers section.
Click the Submit button to save your changes.
A confirmation message indicates the cluster was updated successfully.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
Offering a Quality Service to a Service Provider is a five step process. This job aid outlines each of those steps.
This job aid is aimed at Commissioning Organisations with the role of ‘Commissioning Management’.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
Step 1: Select the Quality Service
From the CQRS Home screen, select the Participation Management tab and then select the Create Offers sub-tab.
NOTE: Quality Services available to you and those that your organisation has customised display on the Quality Services commissioning panel. Selecting a Quality Service displays the details for the chosen Quality Service.
2. From the Payment Type dropdown, select the Service Type you wish to offer.
3. Select the radio button next to the Quality Service and then select the Continue button.
Step 2: Define Quality Service Details
4. In Step 2, you have the option of defining the Quality Service details and setting parameters such as Service Start, End, Response, and Target Dates.
5. Selecting the Help button on this screen lets you access the User Guide, which provides descriptions of these parameters.
6. Enter or adjust your parameters and then select the Continue button.
NOTE: Adjustments to either the Service Start or End dates must remain within the original service’s Start and End date parameters.
Step 3: Choose Service Provider(s)
7. Next, identify the Service Provider(s) to whom you wish to offer the Quality Service.
8. Select the checkbox next to each Service Provider to whom you wish to make the offer. If offering it to all Service Providers, select the Select All checkbox in the panel header.
9. Select the Save & Continue button.
Step 4: Review Offer
10. Next you have the opportunity to review details of the offer. Pay special attention to the details displayed on this screen, making sure that start, end, response and target dates are accurate and that the intended Service Providers are correct.
NOTE: If you wish to make any corrections, select the << Back to Select Service Providers link and make the desired changes. (You may also select a specific step from the steps listed at the top of the screen to return to a specific one).
11. When you are satisfied that the offer is correct, select the Submit button.
Step 5: Confirm Offer
12. Once submitted, a confirmation message displays to make sure that you wish to make the offer. Select the Yes button.
A confirmation message displays, stating that the Quality Service has been offered to the selected Service Provider(s).
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
Commissioning Organisations are able to use the Participation Management process to view the Quality Services that have been offered to or withdrawn / cancelled from the Service Providers, as well as Quality Services accepted or rejected by Service Providers. This job aid outlines the steps required to filter and view Quality Services by status.
This job aid is aimed at Commissioning Organisations with the role of ‘Commissioning Management’.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
Viewing an Offered Quality Service
From the CQRS Home screen, select the Participation Management tab and then select the Offered Services sub-tab
NOTE: Quality Services offered in the chosen financial year display by default. Using the Financial Year dropdown, you can filter these by financial year.
2. At this level it is not possible to view which Service Providers have been offered a Quality Service. This can only be achieved by drilling down into individual services. To do this, select the Services link of the Quality Service you wish to view.
3. In the Associated Service Providers panel, you can see which Service Providers have been offered the Quality Service.
4. The Status dropdown allows you to filter the list of Quality Service offers by:
Offered – Sent to the Service Provider by not yet Accepted or Rejected
Approved – Accepted by the Service Provider and automatically placed in the status of Approved
Rejected – The Service Provider has rejected the Quality Service Offer.
Cancelled – Both Cancelled and Withdrawn offers will appear in this list.
Viewing Quality Services in which a Specific Service Provider is Participating
From the Offered Service detail screen, you can drill down to review all Quality Services in which a specific Service Provider has been offered.
Select the Service Provider Name link to view the details.
3. All Quality Services offered to the Service Provider display.
NOTE: As with the Quality Service detail screen, the Status dropdown allows you to filter the Quality Services in which this Service Provider has been offered:
Offered – Sent to the Service Provider by not yet Accepted or Rejected.
Approved – Accepted by the Service Provider and automatically placed in the status of Approved.
Rejected – The Service Provider has rejected the Quality Service Offer.
Cancelled – Both Cancelled and Withdrawn offers will appear in this list.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
As a Commissioning Organisation, you have the ability to cancel Quality Services that have been accepted or rejected by Service Providers. This job aid outlines the basic steps required to perform this task.
This job aid is aimed at Commissioning Organisations with the role of ‘Commissioning Management’.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Participation Management tab and then select the Offered Services sub-tab.
NOTE: Offered Quality Services can be filtered by financial year. All Quality Services that have been offered in the current financial year display by default.
2. From the Offered Services list, select the link of the Quality Service you wish to cancel.
3. Select Approved or Rejected from the Status drop down menu to display the Service Providers who have Accepted or Rejected the offered service. Only services in these two statuses may be cancelled. Services which have been Offered cannot be cancelled but may be Withdrawn.
4. Locate the Service Provider(s) for whom you wish to cancel the Quality Service offer.
5. Select the checkbox adjacent to the Service Provider(s), and then select the Cancel Service button.
6. The confirmation message displays to make sure you want to cancel the Quality Service for the Service Provider(s). Select the Yes button.
An acceptance confirmation message displays, confirming that you have successfully cancelled the Quality Service. Note that selecting the Yes button will trigger a message that tells the Service Provider(s) that the Quality Service has been cancelled.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
As a Commissioning Organisation, you have the ability to withdraw Quality Services that have been offered to Service Providers. This job aid outlines the basic steps required to perform this task.
This job aid is aimed at Commissioning Organisations with the role of ‘Commissioning Management’.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Participation Management tab and then select the Offered Services sub-tab.
NOTE: Offered Quality Services can be filtered by financial year. All Quality Services that have been offered in the current financial year display by default.
2. From the Offered Services list, select the link of the Quality Service you wish to withdraw.
3. Select Offered from the Status drop down menu to display the Service Providers who have the offered service.
4. Locate the Service Provider(s) for whom you wish to withdraw the Quality Service offer.
5. Select the checkbox adjacent to the Service Provider(s), and then select the Withdraw Service button.
6. The confirmation message displays to make sure you want to withdraw the Quality Service for the Service Provider(s). Select the Yes button.
An acceptance confirmation message displays, confirming that you have successfully withdrawn the Quality Service. Note that selecting the Yes button will trigger a message that tells the Service Provider(s) that the Quality Service has been withdrawn.
NOTE: Once the offer has been withdrawn, it will appear under the Cancelled status. Select Cancelled from the Status drop down menu to display service offers both cancelled and withdrawn.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
Service Providers are alerted that a Quality Service offer has been made to them by the Message Centre on the CQRS Home screen. This job aid outlines how to view offered services and how to accept or reject them.
This job aid is aimed at Service Providers with the role of ‘Service Management’.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
Viewing Offered Quality Services
Offered Quality Services appear in your CQRS Message Centre as a new task.
2. View the offered Quality Service by either selecting the Task Summary link or the Participation Management tab.
NOTE: By default, the My Services screen displays all offered Quality Services for the current financial year.
Although you can accept or reject the Quality Service by selecting the checkbox next to the service name and selecting either the Accept Service or Reject Service button, you should always view details of the Quality Service offer before deciding the appropriate course of action.
3. To view details of the offer, select it from the list of services by selecting the service name.
4. For the QOF, the top-level domains (Clinical, Organisational, Patient Experience and Additional Services) display as appropriate.
5. Each domain can be expanded and viewed by selecting the coloured arrows on the left.
6. Once you have reviewed the Quality Service details and are ready to accept or reject it, select the Back to Select a Quality Service link in the upper right of the screen.
7. The Service details screen displays again. Select the checkbox to the left of the Quality Service and then select either the Accept Service or Reject Service button.
8. A confirmation message displays to make sure that you wish to accept or reject the selected service. Select the Yes button to confirm your selection.
9. CQRS displays a confirmation message that the Quality Service has been successfully accepted or rejected.
NOTE: If you reject the offer, the Commissioning Organisation will receive a message informing them of your action in regard to the offer. If you accept the offer, the offer is automatically moved into the “Approved” status and no additional notifications are sent to the Commissioning Service regarding the offer’s acceptance.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
As a Service Provider, you can view all Quality Services you are participating in, including their status, from your Participation Management screen. This job aid outlines the steps and filters you can use to view offered Quality Services and their status.
This job aid is aimed at Service Providers with the role of ‘Service Management’.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Participation Management tab.
NOTE: By default, the My Services screen displays Offered Quality Services for the current financial year.
2. Use the Quality Service Status filter to view:
Offered Quality Services: Services that have been offered to you by the Commissioning Organisation that you have not yet taken any action on.
Approved Quality Services: Services that have been offered to you, you have accepted and automatically approved, and you are now participating in.
Rejected Quality Services: Services offered to you that you have rejected.
3. If no Quality Services are in this status, a blank panel will display.
Version: v2.0
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
Most achievement data within CQRS are extracted automatically from GP clinical systems. However, data can be entered manually in the following instances:
The Service Provider does not support automatic extracts.
The Service Provider’s clinical system does not support automatic extracts for the Quality Service(s).
The Quality Service achievement data cannot be manually extracted.
There is a technical issue that prevents automatic extracts.
This job aid is aimed at Service Providers with the role of ‘Achievement Entry’ who input achievement data manually.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Data Submission tab.
NOTE: The Record Achievement screen displays. You can filter on any combination of Financial Year and Quality Service in order to view the service against which you wish to enter data.
2. Having located the required service, select the Achievement Date drop-down. This displays a list of valid submission dates for the selected service.
3. Select the date you are making a submission for and select the Add New Achievement button.
NOTE: Achievement Dates highlighted yellow indicate a payment date.
4. CQRS displays a summary of all Indicator Groups within your chosen service.
5. Select the Indicator Group against which you wish to input data.
6. The selected Indicator Group details are displayed.
7. By selecting the available fields, you can add new achievement data against submission dates and values at a group and indicator level.
Once you have entered the necessary data, you have the choice of saving the achievement as work in progress (allowing you to return later to add or update it) or submitting the data and triggering calculations.
8. Select either the Submit Achievement Data or Save Work in Progress button.
9. Depending on your choice, CQRS will display confirmation that the achievement has been saved as work in progress or that it has been successfully submitted.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
There may be occasions when a Service Provider may need to manually adjust achievement data. For example, data needed for Quality and Productivity Indicators cannot be accessed from a GP system and so may need to be manually adjusted throughout the financial year if the Service Provider’s situation or ability to meet required contractor obligations changes.
Service Providers may update manually submitted data providing:
Achievement data have not already been submitted for the last day of the payment period
A payment has been financially approved based on the submitted achievement data
The achievement data are not set as a Commissioning Organisation entry
This job aid is aimed at Service Providers with the role of ‘Achievement Entry’ who make these manual adjustments.
Note: The data that appears in this job aid is for training purposes only and does not represent actual data.
From the CQRS Home screen, select the Data Submission tab.
2. If it is not already displayed, use the Quality Service dropdown to locate and select the service to be adjusted from the list.
NOTE: The achievement panel below the selected Quality Service shows all achievements recorded against the chosen service.
3. Select the achievement that you wish to adjust.
4. All sub-domains within the chosen achievement along with submitted and entered indicators display. Select the Indicator Group.
5. Make adjustments as required by inputting data in the New Values fields.
6. For each achievement submission or work in progress entry, you may enter submission notes specific to that submission. Notes are visible to anyone who reviews the submission or makes a further submission for the same achievement date.
You can save the updated achievement data as work in progress without submitting the data and triggering calculations. Data are stored as work in progress if the data are different from the previous submission or there was no previous submission.
You can submit the updated achievement data if the data are different from the previous submission or if there is no previous submission.
7. Select the Submit Achievement Data button.
8. CQRS will display confirmation that the achievement data have been successfully submitted.
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
After your CQRS User Administrator has set you up on the system, you will receive an automated email containing a link directing you to the CQRS Registration screen. From here you must complete your user registration and create a password. This Job Aid provides you with the basic steps required to access and sign in to CQRS for the first time.
You will receive an email with a link. Please click on this link as highlighted in the image below.
2. Once you have clicked on the above link, you will be taken to the following Security Information screen. Please ensure you read the Password Policy. Create a password and confirm it. Alternatively, if you prefer or do not have an NHS mail account, you can log in with your User ID and password as normal.
3. Once you have confirmed your password, you will need to go to the CQRS Login page which is www.cqrs.nhs.uk. If you have an NHS email address which ends in .nhs.net you can use the Sign In option below.
4. If you have chosen to login using your NHS email address, you will be taken to the NHSmail login page where you will be prompted to enter your email address and password. Once you have done this, click the Sign in button. This is also referred to as Single sign-on (SSO).
Non-urgent advice: Need help?
If you need help with CQRS, you can log a call with the service desk. Please email: support@cqrs.co.uk or call 0330 124 4039.
